Help Center

We are enthusiastic people dedicated to the best backpacks and travel gear enthusiasts. 

To check on the status of an order, grab your order number and email address, use this link, and get detail information on your order. We will also send updates via email when your order ships, so keep an eye out.

The fulfillment process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until production of the order starts.

For any other changes, send us a note before fulfillment starts at help@backpacklounge.com. Be sure to include your order number and details on the change to expedite processing it for you.

Get in touch! Drop us an email at help@backpacklounge.com anytime or give us a ring at (PHONE NUMBER) between 9:00am to 5:00pm Pacific Monday to Friday.

We’re happy to answer questions about (Orders, Order Modifications, Shipping, Returns, & Cancellations…) and pretty much anything else you can throw at us. 

Plus, we’re nice and fun!

Orders from our store are typically delivered within 12 to 20 days or 5 to 10 business days for fast shipping after order processing. For international orders, transit will take approximately 2-4 weeks.

If your order has not arrived after 20 business days on domestic and 30 business days on international from the order ship date, please contact customer service at help@backpacklounge.com.

You can also keep track of your order at any time here